Returns & Exchange Policy
Change of mind
Please choose carefully as we do not offer refund, returns or exchanges for change of mind or if you made a wrong decision.
Faulty/ Damage Items / Incorrect Items
All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty, damaged or incorrect, please contact us and we will organize an exchange, credit or refund for you. Please see below for return/exchange procedure.
If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order.
Exchange or credit will be given only if the sale item received is faulty, damaged or incorrect.
Due to health regulations Earrings CANNOT be exchanged.
How to return
~ Contact Wen’s within 7 days of receipt of your item stating your reason for return.
If you have registered an account with us, go to 'Track Order', click on 'RMA Request' for the order you wish to return.
If you do not have an account with us, you can either use the Contact Us form located at the top bar of our website or email us at firstname.lastname@example.org. We will endeavour to respond within 48 hours.
~ We will issue you a Return Merchandise Authorisation Number (RMA). Items returned to Wen’s without at approved RMA will be refused and marked Return to Sender.
~ Make sure the return item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
~ A copy of a valid receipt and RMA must be included with the return.
~ Return address
Wen's by Jade Link Enterprise
PO Box 451
~ Returns must be postmarked within 7 days of receipt of RMA. Postage and handling of return item are the responsibility of the customer. Wen’s will not be responsible for returns damaged or lost in transit.
~ Returns and exchanges will be processed within 14 days of receipt by Wen's.
In the unforseen circumstance that style or colour is not currently available, we will notify you within 48 hours. you will be advised an alternate delivery date (pending customer approval) or process a full refund within 10 working days.
All conditions must be strictly adhered to in regards to returns and exchanges and that they will not be accepted under any conditions if you fail to meet these requirements.
Postage and handling charges are non-refundable. Return item is at buyer’s expense. However, redelivery fees for exchanges will be borne by us.
All timeline stated does not include Australian Public Holidays and other store closure as advised on the website, newsletter and correspondence.