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Afterpay FAQs


AFTERPAY: Frequently Asked Questions by Customers

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What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount of $50 applies and you must meet additional eligibility requirements to qualify.

How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?
Check out the Afterpay Payments FAQ

When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit here for more information.

Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on www.wens.com.au using Afterpay. 

What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Afterpay?
Please check that your return or exchange meets our Return policy here and Afterpay Return Policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com/en-AU for a comprehensive list of FAQs, terms, as well as
Afterpay’s Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy. 

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.